Shipping & Return policy

Shipping policy

Currently we can ship only to the countries of the European Union.
The cost of shipping is just of 7,90 € per product delivered, it will be added into your cart during the check out process.
We deliver the good from monday to friday and normally the shipping time it's about 3-5 working days.
On the product page is specified the esteemed delivery time,  we do our best to respect it but we can’t guarantee.
Before accepting the parcel we recommend you to verify in front of the currier the integrity of the package and if you see damages, even not relevant, do not accept it. If you just need assistence or mor informations do not hesitate to write us at info@just99.it

Returns

If you are not happy with your purchase, simply return it to us within 15 days of receipt and we will either send out replacement goods or refund you the purchase price. In this specific case we will also refund you the shipping cost.
In order to initiate a return just email info@just99.it for instructions.
Make sure the returned goods are in their original condition and packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within a certain amount of days. 
If you haven’t received a refund after 14 days from the approval, please contact us at info@just99.it.
We also strongly recommend you get a tracking number for all returned items as we are not responsible for customer returns that are damaged or lost in transit. 
If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Anyway please write us and explain what doesn't satisfy you, we'll try to find with you an alternative solution for make you happy.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at info@just99.it and send your item to: via Divisione Julia, 10 Manzano  IT 33044.